Refund Policy
Return and exchange policy
Zia would studio is dedicated to providing you with the peace of mind you deserve with every purchase should you have any question about order modification or to process any returns and exchange please read below and get in contact with us today at ziawoodstudio@gmail.com
Return and exchange
At Zia wood studio we understand that product do not always work out or fit your space. If you are not 100% satisfied with your product, we will happily exchange or return your item within 14 days upon delivery or pick up.
For preferential returns and exchange. Please get in touch with us, as all return and exchange must be authorized by our team. Once you have the authorization and paperwork for your return or exchange, you are more than welcome to drop them off at the workshop location for free , if you are unable to bring the item(s) back on your own , return shipping fee may apply and vary depending on location and order size.
Please note that returns must be safely disassembled and packed in the original packaging, safe for transport ( should you no longer have the original packaging you are still responsible to ensure your item are packed up for safe transport, and will be required to take a photo for authorization by our team).
You will also be responsible to ensure that your item is ready for curbside pick up at the agreed upon time with the courier.
For local delivery zone exchanges we will ship your new order and take back your return simultaneously.
For Long Distance deliveries we will send you a return label and process your exchange. Once the item(s) is received back in our workshop.
Some returns and exchanges take some time, so please allow up to 14 business day for us to receive your return.
Refunds will be processed once your item arrive back in our workshop and have passed the inspection stage which can take anywhere from 10 to 30 business days.
Damage in delivery
Things happen during delivery and sometimes you receive it in a less than perfect condition. If you’re item is damaged in transit, please send a minimum of two pictures of the damaged item and boxes within 24 hours of arrival with your order number and name to ziawoodstudio@gmail.com we will take care of you and help you with what you need.
Non-refundable items
Some items cannot be returned or exchange, including :
1- showroom and demonstration models that were chosen by the customer .
2- Any items that are marked final sale.
Warranty
The wholeheartedly believe in the quality of our products, therefore, Ziawoodstudio offers a year manufacturer warranty, this warranty being from the date of pick up or delivery, this warranty covers defects in workmanship only, the one year manufacturer’s warranty does not cover regular discoloration due to light exposure or negligence , misuse or accidents.
In addition, the warranty does not cover abnormal use modifications or commercial purpose. Please note that all warranties are non-transferable and cannot be extended to resolved items. Final sale items are not covered under this warranty, solid wood pieces may experience cracking, wrapping and splitting due to environmental conditions ( dehumidify ) if these pieces have not been properly maintained , they will not fall under any warranty .
Solid wood tables, and benches Are nonrefundable or exchangeable after 14 days upon receiving the items.
Always inspect your new pieces right away!If you notice any manufacturing defects within 24 hours upon receiving your item, please notify us immediately with at least 3 to 4 photos so we can provide you with a solution, help with an exchange and/or the return shipping fee.